Refund policy

Credits and Refunds

Refunds and credits are only issued for damaged or missing meals. If there is a problem with your meals, please contact our customer service team at support@mealprepkingz.com. You must report your issues within 5 days of the meal being delivered. Depending on the circumstances, we will provide you a full or partial credit or refund of the purchase price for that delivery. MPK may require the return or photo documentation of the meal(s) that you are not satisfied with before we make a credit or refund.

Refunds for Unsuccessful Deliveries

Meal Prep Kingz prepares perishable meals specifically for scheduled customer orders and incurs preparation, packaging, and delivery costs before delivery is completed.

If delivery is unsuccessful due to circumstances within the customer's control, including an incorrect gate code, missing delivery instructions, inaccessible building entrance, or lack of customer cooperation reasonably necessary for delivery, and Meal Prep Kingz documents a reasonable delivery attempt, the order will not ordinarily qualify for a full refund or complimentary replacement.

Eligible customers may receive the courtesy replacement option described in our Shipping Policy.

If the delivery failure is attributable to Meal Prep Kingz or its delivery partner rather than the customer, we will review the circumstances and provide the applicable remedy under our published policies and applicable law.

Customers should promptly contact support@mealprepkingz.com when a delivery problem occurs so we can investigate and seek a fair resolution.

Nothing in this policy limits any nonwaivable consumer rights.

Order Cancellation

Please contact us prior to the weekly cutoff to cancel your upcoming order and receive a full refund if applicable. We may not be able to accommodate requests made after the deadline.