Shipping policy

Shipping Problems and Delivery Errors

If your order is not delivered, arrives damaged, or is missing items because of an error by Meal Prep Kingz or our delivery carrier, please contact us at support@mealprepkingz.com within 5 days of the scheduled delivery. When the problem is caused by Meal Prep Kingz or our delivery carrier, we will provide a replacement delivery or a full or partial credit or refund for the affected order, as described in our Return & Refund Policy.

If an order cannot be delivered because of a customer error, such as an incorrect or incomplete delivery address or delivery information, the order is not ordinarily eligible for a free replacement or refund. As a courtesy, each customer may receive one courtesy replacement shipment per year at a 50% discount of the order's purchase price.

Delivery Windows, Customer Access, and Unsuccessful Delivery Attempts

Delivery Schedule

Meal Prep Kingz delivers during the delivery window disclosed on our website and at checkout. Deliveries take place on Sunday, 4 PM – 6 AM (evening and overnight). While we make every reasonable effort to deliver within the stated window, we do not guarantee a specific arrival time unless expressly confirmed in writing.

Customer Responsibilities

Customers are responsible for providing complete and accurate delivery addresses, working gate and building access codes, entry instructions, and a safe, accessible delivery location.

Customers must ensure that their delivery location can be accessed during the disclosed delivery window, including overnight hours, without requiring the driver to enter restricted areas or bypass security systems.

If access requires special instructions, an alternative authorized entrance, or assistance from building security, those arrangements must be provided before delivery.

Customers should notify Meal Prep Kingz promptly of any changes to their delivery instructions or access arrangements.

Completed Deliveries

Our deliveries are contactless. Customers do not need to be present, answer the door, or answer their phone or messages to receive a delivery.

A delivery is considered complete when the driver leaves the order at the delivery address provided by the customer, at the designated drop-off location, or at another safe location described in the customer's delivery instructions, whether or not the customer answers the door, phone, or messages.

Drivers may record a photo of the order at the delivery location, together with GPS location and timestamp records, as proof of delivery.

Once an order has been delivered, the customer is responsible for bringing it inside and storing it promptly. If you believe your order was not delivered or was left at the wrong location, please contact support@mealprepkingz.com as soon as possible, and no later than 5 days after the scheduled delivery, so we can review the delivery records.

Unsuccessful Delivery Attempts

If our driver arrives at the correct address during the disclosed delivery window, follows the provided instructions, and makes a reasonable, documented effort to complete delivery, but is prevented from doing so because of circumstances within the customer's control, the delivery will be classified as a customer-caused unsuccessful delivery attempt.

Examples include:

  • Incorrect or missing gate codes.
  • Locked or inaccessible gates or building entrances.
  • Incomplete or incorrect delivery instructions.
  • Failure to arrange necessary building or security access.
  • Failure to provide assistance when reasonably necessary to complete the delivery.

When a reasonable delivery attempt is unsuccessful for these reasons, Meal Prep Kingz is not ordinarily obligated to provide a complimentary replacement, additional delivery attempt, or refund, subject to applicable law.

Customers may qualify for the courtesy replacement option described in this Shipping Policy.

Delivery Documentation

Meal Prep Kingz and its delivery partners may maintain GPS records, timestamps, photographs, driver reports, and records of attempted customer communications to document delivery attempts and investigate delivery problems.

Delivery Company Errors

If a delivery failure results from an error by Meal Prep Kingz or its delivery partner rather than circumstances within the customer's control, we will address the matter under our carrier-error and refund policies.

Safety and Accessibility

Drivers are not required to enter restricted or unsafe areas, bypass security systems, or leave perishable meals in locations where delivery cannot be completed safely.

By placing an order and providing delivery instructions, customers authorize contactless delivery to their delivery address or designated drop-off location. Unattended delivery is permitted only where authorized by the customer and appropriate under applicable food-safety requirements.

Nothing in this policy limits consumer rights or remedies that cannot legally be waived.